Could u pl obliged me by providing literature on 'ALTERNATE BANKING DELIVERY CHANNELS ' for academic purpose only.Deepak sharma, a simple advance search in google can give of lots of good literature relating to alternate banking delivery channels if you select file type as pdf or .doc. Almost all banks have published the literature on alternate banking delivery channels. Some of them, I have also studied. I am sharing what I have learnt:
thnx and rgds,
Deepak Saxena ( State Bank of India) from India
What are alternate banking delivery channels?
Alternate banking delivery channels are new channels and methods for providing banking services directly to customers. We can include Internet banking channel, e-banking, intelligent electronic device, ATM, kiosk, or touch tone telephone credit cards, debit cards, net banking, home banking and mobile banking.
A. Internet Banking Channel
|Page of PNB Net Banking|
B. Core Banking or Centralized Banking
Bank customers may reach their funds from any of the member branch offices. This channel has been made by joining all servers with main and common server.
C. Automated Teller Machine (ATM)
Suppose, I need money at Mumbai at the night. I can withdraw it through ATM without taking tension. Now, I need not to carry all money in pocket. I need just an ATM and PIN of 4 digit. With this, I can withdraw money from any bank's ATM. This delivery channel of bank has saved customer's lots of time and risk.
Related : Traditional Banking and E-banking